All products sold by Kojil Company Limited are digital products. Once a digital product has been purchased and access has been granted or the product has been downloaded, the sale is considered final.
Due to the nature of digital content, we do not offer refunds, returns, or exchanges after a digital product has been accessed, downloaded, or delivered, except where required by applicable law.
Refunds may be considered only under the following circumstances:
Duplicate payment made in error
Technical issues that prevent access to the digital product and cannot be resolved by our support team
If an exception applies, refund requests must be submitted within 7 days of purchase.
To request a refund under an eligible exception, please contact us with:
Proof of purchase
Description of the issue encountered
Requests can be sent to our official contact email.
Unauthorized chargebacks or payment disputes without first contacting Kojil Company Limited may result in suspension of access to our digital products and services.
This Refund Policy is governed by the laws of the Republic of Kenya.
